Refund policy
Returns & Refunds
As many of my products are handmade, slight variations in colour, pattern placement, texture or finish may occur. These variations are part of the handmade nature of the product and do not affect your statutory rights.
If you are not completely happy with your order, please contact me as soon as possible at jenimaycreate@gmail.com and I will do my best to resolve any issues.
Your Right to Cancel (Online Orders)
Under the Consumer Contracts Regulations 2013, most customers have the right to cancel their order within 14 days of receiving their goods. To exercise this right, you must notify me within 14 days of delivery. You then have a further 14 days to return the item.
Returned items must be sent back in a resaleable condition. Customers are responsible for return postage costs for change-of-mind returns unless otherwise agreed.
Refunds will be processed within 14 days of receiving the returned goods (or evidence that they have been returned). Original standard delivery charges will also be refunded where required by law.
EU Customers – Right of Withdrawal
If you are a consumer residing in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your goods, subject to any applicable exceptions under consumer protection law.
To exercise your right of withdrawal or submit a return or cancellation request electronically, please use the following link:
https://www.account.jenimay.co.uk
Alternatively, you may contact me directly at jenimaycreate@gmail.com.
Nothing in this policy affects your statutory consumer rights.
Bespoke and Personalised Items
The statutory right to cancel does not apply to personalised or custom-made items produced to your specification unless the item is faulty or not as described.
One of a Kind Items
As One of a Kind items are unique garments, returns for change of mind may not be accepted outside your statutory cancellation rights. This does not affect your legal rights if an item is faulty, not as described, or not fit for purpose.
Faulty or Damaged Items
All items are checked before dispatch. If you believe you have received a faulty, damaged, or incorrect item, please contact me as soon as possible with photographs of the issue. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Print on Demand Products
Print on Demand products are fulfilled by Printful. Claims relating to misprinted, damaged or defective products should be submitted within 30 days of receipt. Claims for packages lost in transit should be submitted within 30 days of the estimated delivery date. Further information can be found in Printful's returns policy linked below.